Contact Us
We'd love to hear from you. Reach out with any questions, feedback, or concerns.
Get in Touch
Response Times
- • General inquiries: 2 business days
- • Order issues: 24 hours
- • Returns/refunds: 1 business day
- • Urgent matters: Same day (when possible)
Before you reach out...
Customer Support & Compliance
📋 Our Commitment
We maintain responsive, transparent customer support in compliance with Google Play Developer Program Policies. All customer inquiries receive timely, professional responses regardless of order value or customer location.
✓ Support Standards
- Responsive support for all customer inquiries
- Clear communication of policies and issues
- Professional handling of complaints and disputes
- Escalation procedures for unresolved concerns
Common Questions
How long does it take to receive a response?
We typically respond to all inquiries within 2 business days. Order-related issues are prioritized and answered within 24 hours.
Can I contact you on weekends?
You can reach out anytime, but our team responds during business hours (Mon–Fri, 9am–6pm GST). Weekend messages will be answered on Monday.
What should I include in my message?
Please provide your order number (if applicable), a clear description of your issue, and any relevant details. Photos or screenshots can be helpful for product or damage reports.
Is there a phone support option?
Yes! Call us at +971 55 154 2233 during business hours. You can also email us anytime for non-urgent inquiries.